Terms of Service

By accessing or using Sparrow's services, you agree to be bound by these Terms of Service, our Privacy Policy, and any other contractual agreements that may apply to your specific claim or recovery process. Each new login or continued use of our services constitutes acceptance of any modifications to these terms.

By providing your phone number and email address, you consent to Sparrow contacting you regarding your claim, account status, and any other pertinent communications related to our services.

Your use of our services is also governed by our Privacy Policy. By agreeing to these terms, you consent to our collection, use, and storage of your personal information as described therein.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. Sparrow will not be liable for any loss or damage arising from your failure to protect your login information.

You represent and warrant that all information you provide to Sparrow is accurate, current, and complete. Any material misrepresentation or omission may result in immediate termination of your account and services.

Sparrow is committed to protecting your data by employing industry-standard security measures, including appropriate encryption and access controls. While we take reasonable precautions to safeguard your information, you acknowledge that no security system is infallible.

You agree to hold Sparrow harmless and indemnify us from any claims, liabilities, or losses resulting from:

• Any criminal investigation that may arise during our customer due diligence or claim processing.
• Any recovery outcome where funds recovered are less than expected, including the possibility of no funds being recovered.

• Data Providers: Sparrow is authorized to use third-party data providers to enrich and validate your information.
• Additional Opportunities: You consent to the use of your information to assess and identify further financial opportunities for you, including additional cases of lost funds recovery. Sparrow will ensure that all such practices comply with applicable consumer protection and data privacy laws.

• Arbitration: Any disputes arising out of or related to these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association under the Federal Arbitration Act.
• Governing Law and Venue: These Terms shall be governed by and construed in accordance with the laws of the State of Texas. Although Sparrow operates in multiple states, Texas is designated as the central jurisdiction for arbitration and dispute resolution.

• Intellectual Property: All content, technology, and proprietary materials used in Sparrow's service remain the exclusive property of Sparrow. You are granted a limited, non-transferable, revocable license to use our services solely in accordance with these Terms.
• Confidentiality: Both parties agree to maintain the confidentiality of any sensitive or proprietary information exchanged during the course of the relationship, except as required by law.

Sparrow shall not be liable for any delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, terrorism, or disruptions in telecommunications or payment processing services.

Your data will be retained by Sparrow indefinitely, unless otherwise required by law. This indefinite retention enables us to provide continuous service, improve our data validation processes, and identify further financial recovery opportunities.

These Terms, together with the Privacy Policy and any specific contract relating to your claim, constitute the entire agreement between you and Sparrow regarding your use of our services. Sparrow reserves the right to modify these Terms at any time. Each new login or continued use of our services constitutes acceptance of the updated Terms.

• Modifications: Sparrow reserves the right to modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of any updated Terms.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• No Waiver: The failure by Sparrow to enforce any provision of these Terms shall not be construed as a waiver of such provision or the right to enforce it later.